Terms & Conditions ez168 — A Complete Guide to Using the Platform

In these Terms & Conditions, the following words and phrases carry the meanings defined here unless the context requires otherwise:

To register and use ez168's services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years of age at the time of registration. ez168 does not accept underage users under any circumstances, and any account found to be owned by an underage individual will be terminated immediately.
• You must provide your full legal name, phone number, and accurate personal information when registering. Accounts found to be using false information or another person's identity may be suspended or terminated without notice.
• Each individual is permitted to hold only one ez168 account. Creating multiple accounts — whether under different names, phone numbers, IP addresses, or payment methods — is strictly prohibited and may result in all associated accounts being permanently closed.
• You are solely responsible for keeping your account password confidential. ez168 will not be held liable for any losses arising from unauthorised access to your account resulting from your own failure to safeguard your login credentials.
• You are not permitted to use your ez168 account for any unlawful purpose, including but not limited to money laundering, fraud, or any activity that violates applicable Malaysian law.

By registering an ez168 account, you confirm that all information provided is accurate and complete, and you agree to update that information should any material changes occur.

Ez168 supports a wide range of Malaysian digital payment methods to make your deposits and withdrawals as seamless as possible. All transactions are processed in Malaysian Ringgit (RM / MYR) only.

Supported Payment Methods:

• The minimum deposit is RM10 for most payment methods. Deposits are processed and credited to your account within 5 minutes or less.
• The minimum withdrawal amount is RM50. Withdrawal requests are typically processed within 1 to 24 hours, depending on the payment method and your account verification level.
• Your first withdrawal requires identity verification (KYC) — you will need to submit a copy of a valid MyKad or passport. This KYC process is in place to protect the security of your account.
• The payment method used for withdrawals must match the method used for deposits, except in specific circumstances approved by the ez168 security team.
• ez168 does not charge any processing fees for deposits or withdrawals; however, third-party payment providers may impose their own charges, which are beyond ez168's control.
• Any attempt to make a withdrawal before fulfilling the applicable bonus Wagering Requirement will result in the bonus being forfeited. Your original deposit amount (excluding bonus funds) may be withdrawn at any time.

All bonuses and promotions offered by ez168 are subject to the following general conditions, in addition to any specific terms stated for each individual promotion:

• The Welcome Bonus is available exclusively to new members making their first deposit. Only one Welcome Bonus is permitted per individual, phone number, residential IP address, and payment method.
• The standard wagering requirement for ez168 bonuses is 25x the bonus amount received. Different games contribute different percentages toward the wagering requirement — slots contribute 100%, Sports Betting 50%, while Live Casino and table games contribute 20%.
• All bonuses have a validity period. Any unused bonus or unfulfilled Wagering Requirement within the specified validity period will automatically expire and be forfeited without compensation.
• ez168 strictly prohibits hedging or any betting strategy specifically designed to fulfil wagering requirements without taking on genuine play risk. Accounts suspected of such activity may be suspended and bonuses forfeited.
• The 10% weekly cashback is credited automatically every Monday and carries no wagering requirement. It is calculated based on net losses for the calendar week ending at midnight on Sunday.
• ez168 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice to affected players.

Ez168 offers a wide range of game categories including slots, Live Casino, football betting (Malaysia Super League, EPL, and over 500 other leagues), Poker, roulette, virtual sports, and e-sports. The following general terms apply to all games on the platform:

• All game results are final once a match or round has been fully completed and confirmed by the ez168 system. No appeals will be entertained based on a change of opinion after a final result has been declared.
• In the event of a technical disruption during a game session that prevents the outcome from being determined, ez168 will refund the bet amount to the player's account based on available system records.
• For football betting, if a match is postponed and does not resume within 12 hours of the originally scheduled kick-off time, all related bets will be voided and stakes refunded — except for matches postponed to the same day, which will carry over.
• The use of automated software, bots, or any unfair method to gain an advantage in games is strictly prohibited. ez168 employs dedicated detection systems to identify such behaviour, and any account found to be in violation will be terminated immediately.
• All random number generator (RNG) systems used in ez168 games have been certified by independent international auditing bodies. ez168 does not manipulate game outcomes under any circumstances.
• Minimum and maximum bet limits vary by game type and league category. Current limits are clearly displayed in each game interface before you confirm your bet.

The security of your ez168 account is a shared responsibility between you as the user and ez168 as the platform provider. This section explains in detail what you are expected to do, and what ez168 commits to doing, to keep your account safe.

• You are solely responsible for keeping your account password confidential. ez168 recommends using a strong, unique password and enabling two-factor authentication (2FA) for added protection.
• Never share your account login details with anyone — including family members. ez168 will not be held responsible for any financial losses resulting from unauthorised access caused by the user's own disclosure of login credentials.
• If you suspect your account has been accessed without authorisation, please contact the ez168 support team immediately via live chat or email at support@ez168.best. We will take prompt action to secure your account.
• ez168 will never ask for your password via email, WhatsApp, or any other communication channel. If you receive any communication requesting your login details on behalf of ez168, it is fraudulent — please report it to us immediately.
• Using a VPN or any technology intended to conceal your actual location while accessing ez168 may result in a temporary account suspension until identity verification is completed.

Ez168 takes your data privacy seriously. Our policy on the collection, use, and protection of your personal information is set out in full in the Privacy Policy we, as part of this overall agreement.

• All personal data you provide to ez168 during registration and platform use is encrypted using 256-bit SSL protocol — the same standard used by leading Malaysian banking institutions.
• ez168 does not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
• Your financial transaction data is stored securely and used solely for payment processing, identity verification, and compliance with applicable legal requirements.
• You have the right to request a copy of the personal information we hold about you, to request correction of any inaccurate information, or to request deletion of your account by contacting ez168 support.

Ez168 reserves the right to suspend or terminate any user account under the following circumstances:

• Violation of any part of these Terms & Conditions, including creating multiple accounts, identity fraud, or the use of unauthorised software.
• Suspicious activity or conduct related to money laundering, fraud, or any other illegal activity.
• Providing false information during registration or the identity verification (KYC) process.
• Attempting to exploit technical bugs within the ez168 system for unfair advantage.
• Abusive behaviour, threats, or harassment directed at ez168 staff or other users.

If your account is terminated due to a breach of these terms, any bonus balance will be forfeited. In cases where an account is suspended pending investigation, your deposit balance will be frozen until the investigation is concluded, and will be returned in full if no breach is found.

You also have the right to close your account at any time by contacting the ez168 support team. Any remaining balance (after deducting any bonuses that have not yet met their wagering requirements) will be returned to you via the same payment method used for your last deposit.

Ez168 is fully committed to the principles of responsible gaming. Digital entertainment should remain an enjoyable activity and never become a source of stress or financial hardship in your life. These terms set out the shared commitment and responsibilities between ez168 and its players in ensuring a safe and healthy gaming experience.

• ez168 provides self-control tools that you can use at any time without needing to provide any justification — including daily, weekly, and monthly deposit limits; session loss limits; and temporary account break periods.
• Permanent self-exclusion remains available to players who need an extended break or wish to stop using the platform entirely. A permanent self-exclusion cannot be reversed until the stipulated minimum period has elapsed.
• ez168 strictly prohibits use of the platform by anyone under the age of 18. If you become aware that a minor under your care is using ez168 without your knowledge, please contact our support team immediately.
• The ez168 support team is trained to recognise signs of problem gambling and can direct users to appropriate support resources. Do not hesitate to contact us if you feel that you or someone you know needs help.

For full information on self-control tools and available support resources, please visit the Responsible Gaming ez168.

Ez168 strives to keep the platform running smoothly and without interruption; however, there are limits to the liability we are able to accept:

• ez168 is not liable for any losses arising from technical disruptions, scheduled system maintenance, or internet outages beyond our control. In such situations, any affected active bets will be settled in accordance with the policy outlined in Section 5.
• ez168 makes no guarantees regarding winnings or returns in any game. All games involve an element of risk and outcomes are determined randomly by our certified RNG system.
• Information provided on the ez168 website is for general informational purposes only and does not constitute financial or investment advice. Players make their own betting decisions entirely at their own risk.
• ez168 is not liable for any inaccuracies in odds or statistics resulting from third-party data source errors, and reserves the right to correct any such errors upon discovery.

Ez168 is committed to resolving all disputes and complaints in a fair, transparent, and timely manner. Our dispute resolution procedure is as follows:

• Any complaints or disputes must be submitted to the ez168 customer support team within 30 days of the date of the incident in question. Complaints raised after this period may not be able to be resolved.
• Submit your complaint by emailing support@ez168.best, including your account number, a detailed description of the issue, and any supporting evidence such as screenshots or transaction records.
• The ez168 team will review your complaint and provide an initial response within 48 business hours. More complex cases may require up to 14 days for full resolution.
• The decision of the ez168 support team in resolving a dispute is final and binding on all parties, provided it is made in accordance with established procedures and based on available evidence.
• ez168 encourages all players to maintain respectful and professional communication throughout the dispute resolution process. Abusive or threatening behaviour will not be tolerated and may result in account suspension.

Ez168 reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. Whenever material changes are made, we will notify registered users via an in-platform notification or the email address registered to your account. It is your responsibility to read and understand the latest version of the Terms & Conditions.

Continued use of the ez168 platform after receiving notification of any changes to these terms constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account by contacting our support team.

For any enquiries regarding these Terms & Conditions or any aspect of ez168's services, please reach us at:

• Live Chat — available directly within the ez168 platform, 24 hours a day
• WhatsApp — for more personal communication, 24/7
• Email: support@ez168.best — for detailed enquiries and formal complaints

The Bahasa Malaysia version of these Terms & Conditions is the official version applicable to all Malaysian users of ez168. In the event of any discrepancy between language versions, the Bahasa Malaysia version shall take precedence.